Because our griddle tops are made of steel, heating and cooling will cause the metal to expand and contract. Naturally, this can cause minor warping. This may happen during the manufacturing process or during one of your first cooks. This is generally temporary, and as you use your griddle more, the top should flatten out. I recommend cooking on it about ten times to allow the top to get used to expanding and contracting. Minor warping should not affect the performance of your griddle.
If, after ten uses, the top doesn’t flatten out, please contact us via our support chat here. Make sure to include current pictures of the warping, and if you haven’t already, register your griddle to activate your warranty. That way, we can best address the situation and make sure we get your griddle in proper working order.
Crowning (Especially 22” griddle tops):
Due to the natural expanding and contracting of metal, it is normal for our 22” griddle tops to occasionally crown slightly in the center. With the concentrated heat below the griddle plate, a little crowning is to be expected. This should not affect the performance of the griddle. The reinforcing bars welded beneath the griddle will help lessen the effects, however, a little warping may still occur due to the nature of steel.
If the warping is severe or affects the performance of your griddle, please send pictures to our support chat here so we can review your case and determine the best way to help. If you haven’t already, please make sure to register your griddle to activate your warranty.
Ordering Replacement Top:
If you'd like to replace your griddle top, please place a ticket with our Customer Support team via the Live Chat or Leave a Message feature.
Please note, we can only replace one griddle top if it warps after purchase. Here are a few helpful tips to prevent warping in the future:
- Extreme temperature changes can cause warping. Do not excessively preheat your griddle top before cooking, especially if you will be applying chilled food. This temperature change is likely to cause warping.
- Do not use large quantities of water while cleaning your griddle. Use small shots of water on sticky parts using a squeeze bottle.
- Do not put frozen food on a hot griddle top.